Veta & Lux Commitment
Shipping and returns
01. 01. The Art of Packaging
Each lamp in our collection is an unrepeatable wood and light sculpture. Therefore, the packaging process is done by hand in our own workshop, using custom-made high-resistance boxes and sustainable internal protections that ensure the piece travels suspended and totally isolated from impacts.
02. 02. High-Custody Transport
We work exclusively with premium transport agencies with real-time tracking service and signature delivery. We want the experience to be impeccable from the moment the piece leaves the workshop until it illuminates your home.
Spanish Peninsula
Complimentary shipping (Free) — Delivery in 24/48 business hours.
Balearic Islands, Canary Islands, Ceuta and Melilla
€25 — We confirm the delivery time when we prepare your shipment.
France, Italy, Germany and Portugal
€65 — Delivery in 3-5 business days.
* For other destinations, write to us before ordering and we will prepare a shipping quote. Shipments to the Canary Islands, Ceuta and Melilla may involve local customs procedures and taxes.
03. 03. Reflection Period and Returns
We understand that art and design need to be experienced in their final space. If, once placed in your room, you feel the piece does not dialogue perfectly with the surroundings, you have a period of 14 calendar days from receipt to request a return.
The piece must be returned in its original packaging and in the same condition in which you received it. Return shipping costs are paid by the customer. Once received and inspected at the workshop, we will refund the price of the piece and the original shipping costs using the same payment method.
To request a return, write to info@vetandlux.com with your order number.
Note on Custom Projects
Lamps created under custom order, adapting specific dimensions or woods selected expressly for a project, do not admit standard returns as they are exclusive works co-created for the client. Naturally, any transport incident is immediately covered by the workshop.
Do you have any questions about the suitability of a piece or its transport?
Consult with the Workshop →